From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Jertex Networks, LLC. to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
Before implementing Microsoft 365 Copilot, ECE faced challenges related to manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing, collating, and recalculating data from various sources, which was prone to error and took away valuable capacity from their work.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed ECE employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70 percent of pilot users reported that they could complete their tasks more efficiently, freeing up time for other important activities like learning, quality control, and customer relations.
What is the future plan for ECE with Microsoft 365 Copilot?
ECE plans to further integrate Microsoft 365 Copilot into their operations by utilizing Copilot Studio and Copilot agents to enhance productivity and creativity. The company aims to continue leveraging AI technologies to reduce manual tasks and improve service delivery to customers, reinforcing their commitment to becoming an AI leader in the real estate industry.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by Jertex Networks, LLC.
Jertex (named after Jersey / Texas) is a leading technology integrator focused on solving the business problems of our Small Business clients through better use of technology. We are the IT staff for most of our clients. As such, we help our clients create a stable network foundation to support their overworked office staff, and managers.
Our expertise is in designing, installing and maintaining:
- Voice,
- Data,
- Wireless,
- Video
- Voice over IP (VoIP).
Today our customers are seeing more and more of their line of business applications being moved from an on-site server - to a Cloud or Internet based server. As their technology ages, we help them replace their legacy computers and servers with the right new equipment to lower their up front cost, and computers and servers that just work better for the long term.
We help our customers move their critical email and telephone service to less costly, and easier to maintain hosted (CLOUD) services.
We just launched our new division - JERTEX RECYCLING to help our customers legally dispose of their ancient computers and servers that are clogging up desks, and closets .
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